Scope

These terms apply to offers and orders from INFRAMEDIC AG, Caralweg 5, 7203 Trimmis, Switzerland, where validly incorporated into the contract. Mandatory consumer rights in the relevant country remain unaffected.

Offers and contract formation

Website presentations and product configurations are generally non-binding. A binding purchase contract is concluded when an order is confirmed in writing. Individual equipment, final price, taxes, delivery charges and delivery location are specified in the quotation and order confirmation.

Prices and payment

The prices and due dates in the order confirmation apply. Deposits and instalments are due only where agreed. Mandatory consumer price disclosure rules take precedence.

Delivery and installation

Lead times, freight charges, destination and any installation are specified in the order confirmation. Delivery arrangements remain subject to applicable mandatory law. Site access and available space must be clarified before ordering.

If a separately agreed paid installation service is to begin during an applicable withdrawal period at the consumer’s express request, the legally required request and information must be obtained before performance begins. In the event of a valid withdrawal, a proportionate amount for the service already supplied may be payable only where the statutory conditions are met. Any loss of the right of withdrawal after full performance of a service depends on the applicable legal requirements. No automatic flat-rate installation charge is imposed solely because of withdrawal.

Statutory rights and warranty

Mandatory statutory remedies for defective goods remain unaffected. Any additional voluntary commercial warranty applies only where expressly granted and subject to its separate conditions.

Withdrawal and returns

Where consumers have a statutory withdrawal right under applicable law, the statutory terms and a separate withdrawal notice apply. Legally recognised exceptions may apply to goods made to the consumer’s specifications; this requires assessment before contracting. The consumer generally bears the direct costs of returning goods following a valid withdrawal, where legally permitted and properly disclosed before contracting. For goods that cannot normally be returned by post, the return cost or a reasonable estimate of its maximum amount will be provided before conclusion of the contract.

The binding limits set out in the withdrawal notice apply when we arrange collection of infrared chairs or infrared cabins from Germany or Austria. We state the amount for the specific order in writing in the offer before you enter into the contract. We charge only the direct costs actually incurred, up to the amount stated. We cover the costs if the required cost information was not provided or if the law requires us to pay them.

For eligible consumer distance contracts, please also see our separate withdrawal information.

Intellectual property

Trademarks, patents, designs, software, technical drawings and documents remain with their respective rights holders. A product purchase grants no licence for commercial exploitation of intellectual property unless expressly agreed.

Governing law

Swiss law applies where lawfully selected. Mandatory consumer protections in the consumer’s country of habitual residence are reserved. Business-to-business jurisdiction may be agreed separately.