Frequently asked questions
Answers about choosing, installing and using your product, and service.
Choosing a model
What is the difference between a chair and a cabin?
An infrared chair stands freely in the room. A cabin encloses the seating area. Choose according to your preferred position, the number of people and the available space.
What do VARIA and ONE mean?
VARIA refers to cabins; ONE refers to freestanding infrared chairs. For VARIA, 1 means one person and 2 means two people.
How do EASY, BASIC and EVOLUTION differ?
EASY 1 is a compact seated cabin with a padded backrest. BASIC has a built-in bench. EVOLUTION has chairs with backrests that tilt manually by up to 15°, without footrests.
Can I also sit in a PREMIUM cabin?
Yes. The backrest and footrest adjust electrically, allowing different sitting and reclining positions.
Which models accommodate two people?
VARIA-BASIC 2 and VARIA-EVOLUTION 2 are seated cabins for two. VARIA-PREMIUM 2 provides two sitting and reclining places. ONE chairs and VARIA-EASY 1 are for one person.
Space and installation
How much space do I need?
Use the dimensions on the relevant product page. Allow additional room for access, door opening and moving parts. Required clearances are listed in the model documentation.
Will the cabin fit through my doors?
External cabin dimensions alone cannot answer this. Send the narrowest doorway width, floor and stair details, and photos. We will review access for your model.
What electrical connection do I need?
The chosen model’s technical data apply. Confirm the available connection with us before ordering; electrical work must be carried out by a qualified professional.
Can I choose any installation location?
The location must meet the model’s requirements. Check the floor, ceiling height, ventilation, environmental conditions and service access against the documentation.
Are the products suitable for outdoors?
Do not assume outdoor suitability. Have the location and specific version checked before ordering.
Use and controls
What does SAFETY SENSE measure?
SAFETY SENSE measures skin temperature at the back without contact. It does not measure core body temperature or room temperature.
What does ONE-CONTROL do?
ONE-CONTROL processes readings and settings and adjusts the rear emitter’s power. Displays and controls depend on the version.
Do I need to keep adjusting the power?
The system adjusts emitter power automatically. You can change your personal setting. If the heat becomes uncomfortable, change the setting or end the session.
Which programmes are available?
Comfort profiles vary by model and software, for example Standard, Back, Meditation or Relaxation. The supplied device documentation lists the available options.
How long is a session?
There is no single duration for all models and users. Follow the operating manual and selected programme. Automatic regulation is not a reason to extend a session.
Ordering, care and service
Where can I find prices?
The product overview lists base prices. Select the model and equipment in the product finder. Your quotation states the binding total, including agreed delivery and installation.
How are delivery and installation arranged?
We review delivery country, access, location and installation scope with you. Dates, costs and services are specified in the quotation or order confirmation.
How do I clean my device?
Follow the model’s cleaning instructions. Switch off the device and let warm parts cool before cleaning. Use only products suitable for the relevant surfaces.
What should I do if a fault is displayed?
End the session and check the manual’s instructions for the displayed fault. Do not open electrical components. Have your model, serial number and fault message ready for service.
How do I contact service?
Email info@inframedic.com with the model, serial number and your enquiry. Photos of the display or affected part help us identify the issue.