This notice applies only where a statutory right of withdrawal exists under the law applicable to the contract. Product-specific exceptions must be assessed before the contract is concluded.

Right of withdrawal

Where no legal exception applies, consumers may withdraw from an eligible distance contract within 14 days without giving reasons. For goods, the period generally starts when the consumer or a nominated third party other than the carrier receives the goods.

To exercise the right, send a clear statement to INFRAMEDIC AG, Caralweg 5, 7203 Trimmis, Switzerland, info@inframedic.com. You may use the model notice below, but this is not mandatory. Dispatch before the deadline is sufficient.

Effects and returns

Where a valid withdrawal is exercised, payments including the least expensive standard delivery option must generally be refunded within 14 days of notification, using the original payment method unless otherwise agreed. Unless we have offered to collect the goods, we may withhold reimbursement until we receive the goods or you provide evidence that you sent them back, whichever occurs first. The goods must generally be returned within 14 days after notification. Return address: INFRAMEDIC AG, Caralweg 5, 7203 Trimmis, Switzerland. Please coordinate the return of bulky goods with us in advance; this does not restrict your statutory right of withdrawal. You bear the direct cost of returning the goods where permitted by applicable law and where you have been informed before entering into the contract. For goods which, by their nature, cannot normally be returned by post, particularly infrared chairs and cabins, the return costs or, if these cannot reasonably be calculated in advance, a reasonable estimate of their maximum amount will be disclosed before conclusion of the contract. Mandatory statutory exceptions remain unaffected. For certain off-premises contracts where non-postal goods were delivered to the consumer’s home at the time the contract was concluded, applicable EU law requires us to collect them at our own expense. The consumer may be responsible for diminished value caused by handling beyond what was necessary to inspect the goods.

Return transport costs from Germany and Austria

Following a valid statutory withdrawal, we offer to arrange collection and return to Trimmis for infrared chairs and infrared cabins delivered to an address in Germany or Austria. Where you are liable for the direct return transport costs under applicable law, the following binding limits apply per item. If we offer collection and you accept, we arrange the collection. In that case, you do not have to send the goods back yourself.

Germany · infrared chair EUR 750 · infrared cabin EUR 1,200

Austria · infrared chair EUR 900 · infrared cabin EUR 1,400

We charge only the direct return transport costs actually incurred, up to the amount stated in writing in the offer before you enter into the contract and subject to these limits. That amount accounts for collection from the delivery address, transport and any necessary cross-border handling. For multiple items, we state the total amount for the order. If the actual cost is lower, you pay the lower amount. We cover any excess cost of collection arranged by us. We cover the return costs if the required cost information was not provided or if the law requires us to pay them.

Made-to-order goods

An exception may apply to goods made to the consumer’s specifications or clearly personalised. Merely selecting a standard option does not necessarily establish such an exception. This must be assessed for the specific order.

Separately agreed installation services

For a separately agreed paid installation service, the 14-day withdrawal period starts when the contract is concluded. If you expressly request that we start installation during that period, you may owe a proportionate amount for the work performed up to the time you withdraw. This applies only if we informed you before conclusion of the contract about the right of withdrawal and the possible charge. For off-premises contracts, you must make the request on a durable medium. If installation has been completed in full, the right of withdrawal expires only when the applicable statutory conditions are met. These include your express consent to starting early and your acknowledgement that the right will be lost once the service has been fully performed.

Model withdrawal notice

To: INFRAMEDIC AG, Caralweg 5, 7203 Trimmis, Switzerland, info@inframedic.com. I/we hereby withdraw from the contract for the purchase of the following goods: [goods]. Ordered on / received on: [date]. Name and address: [details]. Date and signature (only for paper notices).

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